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Industry Solutions : Courts & Government Collection Service

Reasons to Partner with the Government Services Division:

EXPERIENCE AllianceOne has served the court and government industry in comprehensive collection service since the early 1980’s. Our current client base includes over 500 courts and government entities. The Government Services Division “Centers of Excellence” provide collection service at all levels of government including the federal, state and local echelons. AllianceOne is a qualified vendor for the federal General Services Administration (GSA) debt collection SIN 520-4 schedule.

AllianceOne has a management team with decades of government collection experience including prior work for the Internal Revenue Service and all levels of court and government collection service. Our Vice Presidents, who serve as Project Coordinators, have years of government contract management experience including a former District Court Judge, a former Municipal Prosecutor and former IRS employees. Our specialized government services collections staff is trained to understand the needs of government clients and to quickly and respectfully collect their accounts.

Complaints – You don’t want them… AllianceOne does not get them.

INDUSTRY SPECIALISTS The Government Services Division continually exceeds clients’ expectations in regards to revenue, service and low to zero complaints. Our in-depth training regimen for collectors, along with on-going monthly training seminars and ACA certification for collectors, ensure that we consistently provide debtors with professional, respectful service while successfully recovering debts owed to our clients. AllianceOne's skilled government collection specialists use proven methods that effectively preserve our client's positive public image. AllianceOne incorporates its best practices gained from its years of service to the court and government industry.

FLEXIBILITY AllianceOne offers a variety of collection services and programs which are combined and tailored to meet the unique needs and expectations of each individual client. These services include, but are not limited to: pre-collection and full collection services, proprietary payment monitoring systems, tax collection personal financial statement reviews, driver’s license “re-licensing” programs, pre-approved legal services, total accounts receivable management and on-site staffing.

AllianceOne employs contract transition specialists who make the change to AllianceOne virtually seamless, providing our new clients with an uninterrupted revenue stream.

KEY ELEMENTS All AllianceOne Government Services offices are focused on the service of government clients. Training, client service, IT support, management, payment processing, collection procedures are all focused around the public sector industry. Our collection programs incorporate the following components:

• Direct court and government collection experience since the early 1980’s including service to over 500 different public sector clients.
• Experience handling education debt including campus based loans and tuition, FFEL program loans and private student loans.
• Substantial technological resources and staff dedicated to government clients.
• Staff trained in the intricacies of court and government collections and client service including bi-lingual and multi-lingual employees.
• Quality Assurance and Compliance departments charged with continual review and monitoring of all Government Services Division activities to ensure full legislative and contractual compliance.
• Columbia Ultimate fully integrated collection software system, including: WinFile report archiving, MICR-based scan of checks, barcode-based scan of mail, CU*Converse real-time dialing technology, AutoTrace skiptracing, on-line client audit capabilities and WinScan document scanning.
• Full service collections:
  • Tailored account handling procedures
  • Extensive skiptracing efforts
  • Letter series and telephone contact
  • Multiple payment method options
  • Customized and ad hoc reporting options
  • Fully staffed legal department, including staff attorneys and national network of attorneys
  • Extended hours of operation
• Industry dedicated IT department experienced in transferring data in multiple formats and preparation and transmission of electronic account referrals, remittance and reports.
• Project management and contract transition teams.
• Dedicated client services representatives for daily contract assistance.

AllianceOne’s “Best Value” for Clients

AllianceOne combines an experienced contract dedicated team and comprehensive collection plan to maximize revenue for each client coupled with competitive pricing to bring each client a “best value” collection package. AllianceOne’s service is extended to all clients regardless of size. We will work with you in a cooperative spirit to tailor a program that brings increased revenue, service and overall satisfaction. Let us assist you in the enforcement of justice by professionally helping individuals meet their financial obligations to your court or government agency.

Contact AllianceOne Today 800-620-1975