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Steer the customer journey

Generate repeat sales through seamless automotive customer experience

Keep customers coming back time and time again by delivering an automotive customer experience that is simple, consistent, and connected throughout the buying and servicing lifecycle.

A holistic approach

Take a comprehensive approach to business transformation

Optimize your business with T.A.P., our comprehensive and proven approach to business transformation that combines our deep industry knowledge with advanced technologies, actionable business insights, and proven process efficiencies.

Achieve productivity improvement through intelligent automation, Artificial Intelligence (AI), and machine learning.

Generate actionable business insights from vast amounts of unused customer interaction data.

Improve both process effectiveness and efficiency using proven operating models and Lean Six Sigma process disciplines.

Expert insights

Harvard Business Review Analytic Services: The pitfalls of overlooking the back office

Read the white paper from Harvard Business Review Analytic Services to understand why failing to integrate front-and-back-office functions can pose very real customer service risks.

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Supercharge customer satisfaction

Deliver the right level of automotive customer experience at the right time, every time. Apply advanced tools like interaction analytics to convert raw customer data into actionable insights that can help interpret – and even anticipate – customer needs.

Increase your knowledge

Meet the experts

At Teleperformance, we only hire the best in the business

Robert Jimenez

Chief Client Officer

Kristopher Mink

Vice President of Client Services

Speak to an automotive services expert today.

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