Insurance that innovates

Digitally led insurance customer services

Re-engineer your business model to provide better insurance customer services, simplify processes, and manage the entire customer lifecycle.

Rely on our licensed agents to professionally sell, support, and manage complex insurance policies.

Apply advanced solutions to streamline workflows, improve claims management, and deliver exceptional customer experiences.

Reduce costs, improve productivity, accelerate and introduction of new products to enhance insurance customer services.

Review, reorganize, and optimize business portfolios through M&A activities that strengthen business viability.

Real results

Groupama: a time-tested partnership built on trust

Groupama, a leading mutual insurance group of companies in France, had one goal when it outsourced its summer call volume to Teleperformance — to ensure at least a 95% pick-up rate. Teleperformance met expectations and established the foundation for a long-standing, strategic business partnership.

Groupama Mockup (1)

A global presence

Proven practices around the world

Our insurance customer services

The impact

A CX Lab survey found that human-centric experiences increase satisfaction among auto insurance customers

Increase your knowledge

Meet the experts

At Teleperformance, we only hire the best in the business

Speak with an Insurance services specialist today.

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.