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Flexible solutions

Deploy and adjust essential services through public sector customer service

Introduce, expand, or adjust delivery of essential services through public sector customer service as the COVID-19 landscape continues to evolve. Our extensive, global experience implementing and staffing COVID testing, vaccine scheduling, and credential management services dramatically accelerates citizen support.

Effectively triage patients, arrange COVID-19 tests, schedule vaccination appointments, and process vaccination credentials for citizens and tourists.

Connect with citizens across channels for health and human services, public safety, emergencies, crisis management, and other community support needs.

Offer an efficient journey from information provisioning to appointment management, payment handling, and back-office tasks with 100% transparency.

Collect current and overdue citizen payments, licensing and registration fees, and taxes with our government collections experts.

Expert insights

White Paper: Agile crisis response services at scale

The need for COVID-related services continues, and will persist for some time. Read the exclusive white paper from industry expert, Peter Ryan, to better understand observations, trends, and recommendations from around the world.

Read the report
Read the report
Agile Crisis Response Services At Scalse People Helping People When They Need It Most (1)

Real results

Vaccinating citizens, protecting communities

Since April 2021, the Local Health Authority of Taranto has relied on Teleperformance Italy to contact citizens and schedule their COVID-19 vaccinations.

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We have the greatest appreciation for the professionalism and self-sacrifice shown in the service of our citizens during a time of great difficulty for the whole community. We hope this will be a decisive step in overcoming the COVID-19 crisis.

Dr. Michele Conversano, Prevention Department Director at ASL Taranto

Provide stage-by-stage citizen support

The impact

Community-based public sector customer service deployed globally

Increase your knowledge

Meet the experts

At Teleperformance, we only hire the best in the business

Speak with a citizen and community services expert today

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