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Connect with consumers with ecommerce customer services

Help customers move seamlessly through their purchasing journey – whether virtual or live – with ecommerce customer services that inspire experiences that enhance your reputation and increase their loyalty.

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Nearly 40% of consumers now say they are more mindful about getting a good quality/price relationship and choosing brands that provide good customer service.

CX Lab 2021 Global CX Survey

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Real results

WISH: At the Forefront of the Work-at-Home Revolution

Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Introducing work-at-home operations offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.

Read the Wish story
Read the Wish story
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Deliver the experiences customers want, across all channels through ecommerce customer services powered by insights from our brand loyalty experts.

Improve acquisition, maintenance, sales, collections, returns, refunds, and query, campaign, delivery, and recall management.

Improve results with pricing management, promotion planning and management, customer profitability, analytics, and spend analysis.

Improve processes across customer and seller lifecycle with Lean, Six Sigma, RPA intervention, and specialized tools.

Real results

Grubhub: Work-at-Home Success Before, During, and After COVID-19

To address staffing challenges during peak hours, the team decided to pilot an elastic work-at-home solution to complement their existing, site-based staff. Early on, Grubhub recognized that establishing work-at-home capabilities provided: Scheduling flexibility, agile ecommerce customer services, scalability and adaptability Elevated employee satisfaction Business resilience and agility. Experiencing KPI improvements across the board, including a 50% reduction in attrition and a 6.5% increase in CSAT, Grubhub has chosen to permanently adopt the work-at-home model.

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Learn more

Gain expert insights

Redesign the retail journey to address, and even anticipate, evolving customer needs. With many new consumers adopting online shopping and seeking digital channels, it’s never been more critical for businesses to deliver connected, seamless, intelligent experiences throughout the customer lifecycle.

The impact

Client results that speak for themselves

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