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2022 Integrated Report
2022 saw Teleperformance gain momentum, achieving sustainable and responsible growth, inspiring confidence within Teleperformance investors relations. Despite the many challenges brought by the post-COVID-19 economy and the geopolitical environment as a result of the war in Ukraine, the Group was able to display a strong performance, reflecting the resilience and stability of our business model.
Teleperformance’s 2022 financial results, ethics, governance, business model, strategies, Corporate Social Responsibility commitments and objectives, and Diversity, Equity, and Inclusion (DEI) initiatives are now available through the 2022 Integrated Report. The report details our robust overall growth, made available to Teleperformance investors relations, marked by a 15% increase in revenue to over 8 billion Euros in 2022. Accompanying this solid financial performance is a prestigious honor from Fortune Magazine in partnership with Great Place to Work® – our efforts in creating the best work environment for our employees earned us a place among the World’s 25 Best Workplaces.
Our commitment to social responsibility was reinforced in 2022, as our partnership with UNICEF to support education and provide disaster relief made a positive impact on the lives of thousands. In 2022, over 60,000 children benefited from our education programs. 98,900 hours of volunteer work were tallied. We were able to collect over 11 million Euros in donations (cash, in-kind, and volunteer work). Furthermore, our partnership with One Tree Planted to fund the planting of 500,000 trees continues to fuel our drive towards a better and greener planet, allowing us to help preserve and save the environment.
As 2023 unfolds at a rapid pace, we remain committed to fulfilling our mission to our clients: to reduce friction between companies and their customers, and between administrations and citizens through effective management of their daily interactions. At the center of it all is our passion for elevating the employee experience – our employees remain our top priority, which is why we strengthen our initiatives that value employee well-being, health, and safety. The continued development of Environmental, Social and Governance (ESG) best practices are also a top priority for Teleperformance.
This year, we have set our 2025 targets: at least 10 billion Euros in revenue excluding acquisitions, and a 16% EBITA margin. We aim to achieve these through driving sustained organic growth, developing digital transformation solutions, and continuing to make targeted acquisitions. As we pave the way for the development of ESG and DEI best practices, the Group has also set other targets: increase the proportion of women on governing bodies with a target to have 30% women on the Executive Committee, increase renewable energy share of Teleperformance, and collect over 7 million Euros per year in donations to NGOs.
Teleperformance has emerged stronger in 2022, fueled by a strong passion to continue putting people at the heart of business transformation and customer experience. We are grateful to our Teleperformance investors relations, stakeholders, clients, shareholders, and employees for their unwavering support. Read Teleperformance’s 2022 Integrated Report by clicking here.
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