The role of digital transformation continues to heighten each and every day, especially in today’s markets where consumers are able to use the latest technologies. This new reality is making an impact on many industries, including the debt collections sector: as companies experience transformative disruption, there is the growing need to adopt the latest technologies that integrate collections processes into a seamless and intuitive experience.
The debt collections sector is seeking more ways to innovate in order to accommodate the digital habits of today’s consumers. To stand out in this highly competitive sector, companies have partnered with Teleperformance to transform traditional collections into a digitally driven customer-centric collections solution with advanced global capabilities.
For our efforts, we are truly pleased to announce that we have been recognized by Frost & Sullivan with a 2023 Best Practices Competitive Strategy Leadership Award in the global debt collections services industry.
This recognition affirms our commitment to delivering innovative and digitally powered omnichannel collection strategies that result in frictionless operations, while also focusing on innovation and empathy.
In its report, Frost & Sullivan highlighted Teleperformance’s omnichannel digital collections powered by data analytics, artificial intelligence (AI), robotic process automation (RPA), machine learning (ML), and chat bot capabilities.
“Surrounded by a customer-centric panorama, digital communication and hyper-personalization are critical to a successful strategy. Teleperformance uses predictive analytic models to identify customer affordability and vulnerability, estimate the propensity to pay off its outstanding consumer, and customize its payment plan according to specific requirements, leading to more effective engagement and outreach,” stated Sebastian Menutti, Industry Principal at Frost & Sullivan, in its report.
The report also mentioned Teleperformance’s key capabilities and strengths in the debt collections sector:
- Extensive reach that offers various options for onshore, nearshore, and offshore debt collection services
- A comprehensive service portfolio with outstanding automated capabilities such as proprietary tools TP Recommender and TP Interact
- Customer-centric approach that leverages empathy in every customer interaction
- State-of-the-art technology that complies with data security certificates
Congratulations to our entire debt collections teams from all over the world! We celebrate this victory with you all. Let’s continue reaching the top. Together, we are #ProudtobeTP!