Unleash the power of AI
Elevate business performance through Generative AI
Apply AI to empower employees through targeted coaching and learning, automate repetitive, mundane tasks, improve model accuracy through data labeling and annotation and serve customers regardless of geography and language. The world's best brands are already using Generative AI, to assist and guide customer support teams. The power of AI to deliver more effective and efficient business outcomes is limitless.
Our capabilities
NLP/NLU (text and audio)
- Audio and text transcriptions and translations
- OCR and document transcription
- Text intent training
- Text sentiment training
- ASR training
Computer Vision (image, video, GIFs, 3D point cloud)
- Bounding box annotations
- Polygon annotations
- Semantic segmentation
- Line and spline annotations
- Cuboid annotations for 2D images and videos
- Point cloud animations for 3D images such as Lidar
- Data triaging
- Data classification
- Data cleansing
- Data normalization
- Data cataloging
- Data bias monitoring
- ASR intent training for IVAs/voice assistants
- Text intent training for chatbots
- Audio/text transcriptions and translations
- Audio/text sentiment training
Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.
Introducing TP GenAI
Harness the power of Generative AI
Generate conversational, life-like dialogs to supplement your human workforce and scale to meet sudden or seasonal volume spikes. TP GenAI analyzes past interactions and combines a trained Large Language Model (LLM) with billions of parameters to deliver authentic, human-centric responses.
Teleperformance clients are already seeing real results
Technology that empowers people
Better equip customer support teams by automating response recommendations
Assist employees, improve customer satisfaction, and accelerate issue resolution by auto-generating response recommendations and support resources. With automated agent assistance tools, companies can ensure consistent, more effective customer interactions while also improving employee enablement.
Apply Generative AI to:
Increase response consistency, accuracy, and scale exponentially
Accelerate inquiry or issue resolution
Interpret or convert across languages, formats, or channels
Improve employee performance and productivity
Meet StoryfAI
Communicate in any language
Empower internal teams and expand engagement capacity with StoryfAI, powered by TP GenAI. This highly effective, AI-fueled solution automates translations between more than 100 languages to interpret support requests and accelerate resolution. Reduce handle times by as much as 30%.
Automate data labeling at scale
Use AI to evaluate, label, annotate, or categorize large volumes of content including text, audio, or video files. Optimize search accuracy and results with intelligent, AI-powered operations that apply machine learning to ensure continuous improvement.
Over 4K global AI operations experts speaking multiple languages and dialects
With a knowledge of multiple industry domains
AI operations in data labeling, data governance, data classification, and more
The role of AI in customer service
How can AI operations and analytics improve service satisfaction? Learn valuable insights through our Linkedin Live that discusses the role of AI.
PEAK Matrix Assessment 2023
"Enterprises are showing growing interest in making significant investments in generative AI and Large Language Models with a goal to gain competitive edge and provide a superior CX. Teleperformance has developed its own API-based Generative-AI platform called TP GenAI, which integrates with OpenAI's GPT-4, as well as AWS and Google's generative AI offerings.“
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See how proven practices and process standards can improve your business results
Contact us today to speak with an AI operations expert.