Introducing TP Live
Virtual video CX support with a personal touch
Provide more effective support with video CX solutions. Whether it’s live medical consultations, screen sharing for resolving IT issues, or camera streaming for remote product support, video CX delivers virtual care aligned to each patient or customer’s unique needs.
Quickly activate and scale highly skilled sales teams
Quickly implement great sales customer service and capabilities or expand existing teams with highly skilled and experienced sales specialists. Because hiring the right talent is critical, we have developed a proprietary OnTarget recruiting methodology for hiring the best candidates using a statistical model. This allows us to determine key candidate qualifiers and calculate sales potential for each applicant.
Specialized citizen care
A government-managed Telecommunications Regulatory Authority implemented live video CX through chat to empower the hearing impaired, a previously unsupported customer segment.
Endless opportunities for all industries
More effective IT support
After moving more than 250,000 employees to a work-at-home model during the global crisis, we implemented Teleperformance Visual Assistance within our own help desk. The results were remarkable.