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BFSI Trends: Investing in the digital-first enterprise
Monetizing company cost centers with predictive tools and insights
2022 Integrated Report
Teleperformance and Amazon Web Services
Quickly adjust to changing business needs, customer preferences, or seasonal spikes with the flexibility of Amazon Connect and scalable operations from Teleperformance.
Amazon Web Services
Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with Teleperformance to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.
Contact Center-as-a-Service (CCaaS)
As an advanced tier service partner with AWS, Teleperformance has the expertise and experience to help customers leverage the AWS Well-Architected Framework, a set of best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective workloads on AWS.
The AWS Well-Architected Framework consists of five pillars: operational excellence, security, reliability, performance efficiency, and cost optimization. By following the principles and recommendations of the framework, customers can ensure that their workloads meet the highest standards of quality and performance, as well as avoid common pitfalls and risks that can compromise their business outcomes.
Teleperformance can help customers apply the framework to their workloads by conducting a Well-Architected Review, a comprehensive assessment that identifies and prioritizes areas of improvement and provides actionable recommendations for remediation.
Teleperformance is committed to helping customers succeed on AWS by providing them with the best-in-class services and solutions that leverage the AWS Well-Architected Framework. To learn more about how Teleperformance can help you apply the framework to your workloads, contact us today.
A cloud-plus-cloud approach
We at Teleperformance are ready to help you plan, implement, and manage cloud migration and modernization of Windows-based solutions. With expertise in implementing and migrating Microsoft Workloads, Amazon EC2 for Microsoft Windows Server Delivery Partners can maximize your agility, security, and cost efficiency.
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2 running Microsoft Windows Server is a secure, reliable, and high-performance environment for deploying Windows-based applications and workloads. Teleperformance as a partner can help you provision instances quickly, securely and scale up or scale down as you need it, while only paying for what you use. A true consumption-based service model.
Real-time floor management, call and emotion analysis, reporting, and fraud monitoring
AI/machine learning-enabled recommendation engine, focused on enhancing CX
Interaction analytics for structured and unstructured data across different channels, voice or non-voice
A versatile omnichannel customer interaction management and workflow solution
Reduced call volume routing by up to 24%
Reduced system administrator effort by up to 60%
Shortened AHT by up to 15%
Reduced supervisor effort by up to 20%
Reduced training time by one week
Reduced subcription and usage costs by 31%