Frequently Asked Questions

As AllianceOne strives to improve the customer experience and to guarantee that customer data is only visible to authorized individuals, we have implemented a new security measure that requires all web site users to setup user names and passwords for access to their personal account information. We have strived to make the registration process simple and easy to follow and on average it should only take a few minutes to complete.

Before you can access your account, AllianceOne needs to verify that you are indeed the owner of the account. For that purpose it is important for you to use the same last name and zip code that is listed on record with Alliance One. If you use a different last name or zip code, the account verification process will fail and will not allow you to continue with registration process until you enter the correct data.

For any registration questions or to process the payment please call AllianceOne Customer Support at (877) 541-8420.

On the Login page there are options to retrieve your user name and password. You'll need to provide your account number and email address that is on our records so that we can verify your identity before we send out this private information. Your user name and password will be sent to you at the email address you provided.

AllianceOne uses the industry-standard Secure Sockets Layer (SSL) protocol to keep your payment information secure. Each time you log on to make an online payment our server starts an SSL session. This means it sends your browser its public key. In turn, your browser sends a randomly generated secret key to our server. This creates a format for guarding the integrity of transmitted data.

All you need is a Visa, MasterCard, Discover or American Express credit card or debit card with enough available funds to cover the amount of your payment.

The charge will appear as "Alliance Rec Mgmt".

You cannot make a payment that exceeds the limit allowed by your credit card. You can pay as much as your credit card or debit card allows.

Yes. All payments received on this site will be applied to your account.

No, but if the account is not in your name we need the account number and/or social security number of the individual you are paying for, to ensure proper application of the payment.

AllianceOne cannot accept post-dated payments online. To make arrangements for posted-dated payments, please call your account representative at the toll free number listed on the correspondence that you recently received from us.

Typically within 1 to 2 business days.

We will first post your payment to the account you specify. Any extra amounts would then be applied to other accounts.

This varies according to the requirements of the original creditor, but on-line payments are reported at least as promptly as payments received in the mail.

Usually within 30 days.

Payments cannot be cancelled once submitted.

Numerous things affect the speed of a site on the Internet. Some of these things include the speed of your modem, noise on the line, your ISP connection, the amount of traffic on your ISP, the amount of traffic on the Internet, the amount of traffic on our site, etc.

Please call your account representative at the toll free number listed on the correspondence that you recently received from us.

Contact Us

Payment and Correspondence Address: AllianceOne Receivables Management Inc.
PO Box 3100
Southeastern, PA 19398-3100

Port Orchard Office
451 SW Sedgwick RD Suite 220
Port Orchard, WA 98367

San Diego Office
6160 Mission Gorge Road Suite 300
San Diego, CA 92120