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Privacy Statement

Objectives – AllianceOne has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls. This Privacy Policy describes the privacy policies of AllianceOne applicable to individuals and their use of AllianceOne’s Internet websites www.allianceoneinc.com and www.payaoi.com.  AllianceOne has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. To further safeguard this information, our employees are asked to sign an acknowledgment of their risk and compliance roles and responsibilities, which includes being knowledgeable of all company policies and regulatory requirements applicable to consumer privacy. Employees are subject to disciplinary action up to and including termination of employment if they fail to follow signed acknowledgments.

Explicit Information Gathering – You can examine our entire website without providing any information whatsoever. However, our email information request function requires users to give us contact information. This information is used to provide information to those who inquire about our products and services and to handle related business matters. This information is also used to get in touch with individuals when necessary. The information gathered through this website will not be used to notify you about unsolicited products and services.

Privacy Officer Contact

To contact our Privacy Officer as indicated by this Policy, or to address questions regarding the privacy practices of AllianceOne, please e-mail:

Letters may be sent to the following address:
AllianceOne Privacy Officer
c/o Ombudsman Office
4850 E. Street Road, Suite 300
Trevose, PA 19053

This Privacy Policy is effective December 1, 2014. Any previous version of this policy is superseded going forward by this version.

Cookies – We sometimes use an Internet device called a cookie to store login or other information on your computer. A cookie is a small amount of information that a website transfers to your computer hard drive. We use cookies in certain situations to simplify your access and to tailor our services to your specific needs when conducting business with AllianceOne. No other website can read a cookie set by AllianceOne, and we cannot read a cookie that another website wrote to your computer. Most Internet browsers are set to accept cookies. Users can reset browsers to refuse cookies and still use our website, although access may be slower and less convenient.

Covert Information Gathering – Our website does not covertly capture information regarding the specific activities of any particular user. Our website does, however, produce reports that permit us to view your activity on our website in anonymous or aggregated form. We do not use cookies, web-bugs, or any other active content mechanism to capture or maintain information about users without their prior consent. The only personal information that we capture has been specifically submitted to us through the email information request function, or data specifically input by users into predetermined input forms and webpages programmed throughout our website. We do not store any persistent information on your computer.

Information Usage – AllianceOne is a debt collection company. Our interactions with individuals are made as an attempt to collect a debt and any information obtained will be used for that purpose. When you disclose personal information to us, it may be used or disclosed in accordance with the normal course of business of AllianceOne. The only exception involves any required disclosure to the government according to normal business practices and / or our internal Policies for such matters, for instance according to the orders of a court or other government enforcement agency in responding to an authorized written request, subpoena or search warrant. Personal information contained in any e-mail sent by individuals may be used by AllianceOne to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service that AllianceOne provides. We do not disclose personal information to third parties except to our clients or to authorized service providers – which may be affiliated or nonaffiliated companies of AllianceOne – who assist us in our normal business practices, unless otherwise required by law. In instances where we provide personal information to our clients or service providers as noted herein, the recipients of that information remain responsible for the privacy of such information with respect to the individuals concerned.

Access to Personal Information – Individuals seeking access to personal information that we receive from our clients should contact the client directly. Where applicable, all AllianceOne written messages prominently display the name of the client on whose behalf the message was sent. We also will provide any interested individual the applicable client name and contact information. Individuals seeking access to personal information about themselves that we have collected must contact our Privacy Officer as directed below. We will make reasonable efforts to provide the requested information if it is still available to us.

Links to Other Websites – This site contains links to other external websites. AllianceOne is not responsible for the security or privacy practices of these websites, the products or services offered by these websites, or the content appearing at these websites.

Security Measures – Our website is protected with a variety of security measures such as change control procedures, passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

AllianceOne may change this Privacy Policy at any time. The Privacy Policy posted on this website is our current policy effective as of the date noted at the bottom of this Policy. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Policy since their last visit. Any change to this Privacy Policy shall be immediately effective and applies to all users of our website.

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