Important Consumer Information and Disclosures

Some states and cities require that certain disclosures be made by a debt collector to residents of those places, in communications regarding debt collection.

You may also have rights in those or other states not specifically stated below.

ALLIANCEONE

512 Township Line Road, Suite 300

Blue Bell, PA 19422

1-800-858-4472

CALIFORNIA RESIDENTS

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person other than your attorney or spouse about your debt. Collectors may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

California Consumer Privacy Act of 2018 (CCPA). California residents are entitled to certain notices and disclosures regarding the collection and use of their personal information. AllianceOne's CCPA Policy can be found at https://www.allianceoneinc.com/privacy-statement/california-consumer-privacy-policy/. Our Policy outlines what personal information we collect, use, and disclose. It also explains your right to know, right to delete, and how to submit a verifiable consumer request. Please note, AllianceOne does not sell any personal information.

Nonprofit credit counseling services may be available in the area.

The California license number issued to AllianceOne is 10273-99.

COLORADO RESIDENTS

FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE HTTPS://COAG.GOV/OFFICE-SECTIONS/CONSUMER-PROTECTION/CONSUMER-CREDIT-UNIT/COLLECTION-AGENCY-REGULATION/.

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer.  A written request to cease communication will not prohibit the debt collection or collection agency from taking any other action authorized by law to collect the debt.

COLORADO LAW PROHIBITS CREDIT BUREAUS FROM REPORTING MEDICAL DEBT OR FACTORING MEDICAL DEBT INTO A CREDIT SCORE UNLESS THE CONSUMER REPORT IS TO BE USED IN CONNECTION WITH A CREDIT TRANSACTION THAT INVOLVES, OR THAT MAY REASONABLY BE EXPECTED TO INVOLVE, A PRINCIPAL AMOUNT THAT EXCEEDS THE NATIONAL CONFIRMING LOAN LIMIT VALUE FOR A ONE-UNIT PROPERTY AS DETERMINED BY THE FEDERAL HOUSING FINANCE AUTHORITY.

For Colorado residents. Colorado office location: 1776 S. Jackson Street, #900, Denver, CO 80210-3808; 720-287-8689

CONNECTICUT RESIDENTS

NMLS # 441662

MAINE RESIDENTS

For Maine residents: Office hours are 8:00 am to 6:00 pm, Monday to Friday (all hours are Eastern Time).

MARYLAND RESIDENTS

Maryland Department of Labor NMLS ID# 441662. To verify our licenses, please visit: https://www.nmlsconsumeraccess.org

MASSACHUSETTS RESIDENTS

NOTICE OF IMPORTANT RIGHTS

You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten (10) days unless you provide written confirmation of the request postmarked or delivered within seven (7) days of such request. You may terminate this request by writing to the debt collector.

MINNESOTA RESIDENTS

This collection agency is licensed by the Minnesota Department of Commerce.

NEVADA RESIDENTS

Collection Agency NMLS # 441662 (License # CAD10274) 

Compliance Manager NMLS ID # 1549689 (License # CM10030) and NMLS # 2350719 (License # CM12727)

NEW JERSEY

For medical debt, AllianceOne has not reported the debt to a consumer reporting agency and if the debt, or any part of it, has been reported to a consumer reporting agency and if the debt, or any part of it, has been reported to a consumer reporting agency, the portion reported in void.

NEW MEXICO RESIDENTS

Information about the Surprise Billing Protection Act, 2019 N.M. SB 337, can be obtained online at https://www.osi.state.nm.us/ or by contacting the Office of Superintendent of Insurance at 1120 Paseo de Peralta, Ste. 428, Santa Fe, NM 87501 or 1-855-427-5674.

NEW YORK CITY RESIDENTS

The New York City Department of Consumer Affairs license numbers for our locations are: Port Orchard, WA – 1265890; Maumee, OH – 1265903; Montego Bay, Jamaica – 1268482; Streator, IL - 2119564.

Please advise us of your language preference. We can make available the following language access services to you, upon request: (1) Spanish speaking representatives, and, (2) translation of our written communications into Spanish. In addition, a translation and description of commonly-used debt collection terms is available in multiple languages on New York City’s Department of Consumer Affairs’ website at www.nyc.gov/dca.

NEW YORK STATE RESIDENTS

Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: (i) the use or threat of violence; (ii) the use of obscene or profane language; and (iii) repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt: Supplemental security income, (SSI);  Social security; Public assistance (welfare); Spousal support, maintenance (alimony) or child support; Unemployment benefits; Disability benefits; Workers’ compensation benefits;  Public or private pensions;  Veterans’ benefits; Federal student loans, federal student grants, and federal work study funds; and Ninety percent of your wages or salary earned in the last sixty days.

YOU MAY REQUEST COMMUNICATIONS IN AN ALTERNATIVE, REASONABLY ACCOMMODATABLE FORMAT SELECTED BY US SUCH AS LARGE PRINT.  TO MAKE SUCH A REQUEST, CALL US AT 800-858-4472.

NORTH CAROLINA RESIDENTS

North Carolina Department of Insurance Company Numbers and Physical Addresses:

119500361 – 1684 Woodlands Drive Ste 150 Maumee, OH 43537
119500518 – 451 Southwest Sedgwick Rd Ste 220 Port Orchard, WA 98367
119500980 – 1 Mangrove Way, Montego Bay Free Zone, Montego Bay Jamaica, West Indies
522470125 – 12 N Point Dr. Streator, IL 61364

TENNESSEE RESIDENTS

This collection agency is licensed by the Collection Service Board, State Department of Commerce and Insurance.

WISCONSIN

This collection agency is licensed by the Division of Banking in the Wisconsin Department of Financial Institutions, www.dfi.wi.gov.