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Online Privacy Statement

General – This Privacy Policy sets forth the information gathering, use, and dissemination practices of AllianceOne Receivables Management, Inc. (“AllianceOne”) applicable to individuals and their use of AllianceOne’s World Wide Web sites located at www.allianceoneinc.com, www.payaoi.com, and www.emailportal.allianceoneinc.com (its “websites”).

These websites are not intended for individuals below the age of sixteen and AllianceOne does not knowingly collect data relating to individuals below the age of sixteen.

Objectives – AllianceOne is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. AllianceOne has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls. AllianceOne has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of, or access to, personal information. To further safeguard this information, our employees are asked to sign an acknowledgment of their risk and compliance roles and responsibilities, which includes being knowledgeable of all company policies and regulatory requirements applicable to consumer privacy. Employees are subject to disciplinary action up to and including termination of employment if they fail to follow signed acknowledgments.

Explicit Information Gathering – You can examine our entire website without providing any information whatsoever. However, our email information request function requires users to give us contact information. This information is used to provide information to those who inquire about our products and services and to handle related business matters. This information is also used to get in touch with individuals when necessary. The information gathered through this website will not be used to notify you about unsolicited products and services.

Contact Information

If you have any questions or comments about this Policy, or to address questions regarding the privacy practices of AllianceOne, please:

  • Email AllianceOne at: privacy@allianceoneinc.com.
  • Letters may be sent to the following address:

AllianceOne Receivables Management, Inc.
Attn: Privacy Officer
4850 E. Street Road, Suite 300
Trevose, PA 19053

Cookies – We sometimes use an Internet device called a cookie to store login or other information on your computer. A cookie is a small file, containing a small amount of information, which asks permission to be placed, via a website transfer, on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use cookies in certain situations to simplify your access and to tailor our services to your specific needs when conducting business with AllianceOne. No other website can read a cookie set by AllianceOne, and we cannot read a cookie that another website wrote to your computer. Overall, cookies help us provide you with better websites, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most Internet browsers are set to automatically accept cookies. Users can reset web browsers to decline cookies and still use our website, although this may prevent you from taking full advantage of our websites and may result in slower and less convenient access.

Covert Information Gathering – Our websites do not covertly capture information regarding the specific activities of any particular user. Our websites do, however, produce reports that permit us to view your activity on our websites in anonymous or aggregated form. We do not use cookies, web-bugs, or any other active content mechanism to capture or maintain information about users without their prior consent. The only personal information that we capture has been specifically submitted to us through the email information request function, or data specifically input by users into predetermined input forms and webpages programmed throughout our websites. We do not store any persistent information on your computer.

Information Usage – AllianceOne is a debt collection company. Our interactions with individuals are made as an attempt to collect a debt and any information obtained will be used for that purpose. When you disclose personal information to us, it may be used or disclosed in accordance with the normal course of business of AllianceOne. The only exception involves any required disclosure to the government according to normal business practices and/or our internal policies for such matters, for instance according to the orders of a court or other government enforcement agency in responding to an authorized written request, subpoena or search warrant. Personal information contained in any email sent by individuals may be used by AllianceOne to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service that AllianceOne provides. We do not disclose personal information to third parties except to our clients or to authorized service providers – which may be affiliated or nonaffiliated companies of AllianceOne – who assist us in our normal business practices, unless otherwise required by law. In instances where we provide personal information to our clients or service providers as noted herein, the recipients of that information remain responsible for the privacy of such information with respect to the individuals concerned.

Access to Personal Information – Individuals seeking access to personal information that we receive from our clients should contact the client directly. Where applicable, all AllianceOne written communications prominently display the name of the client on whose behalf the communication was sent. We also will provide any interested individual the applicable client name and contact information. Individuals seeking access to personal information about themselves that we have collected must contact our Privacy Officer as directed above. We will make reasonable efforts to provide the requested information if it is still available to us.

Links to Other Websites – This website contains links to other external websites. Once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Notice. AllianceOne is not responsible for the security or privacy practices of these websites, the products or services offered by these websites, or the content appearing at these websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Security Measures – AllianceOne has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of, or access to, personal information. Our websites are protected with a variety of security measures such as change control procedures, passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

Privacy Notice Changes – AllianceOne may change this Privacy Policy at any time. The Privacy Policy posted on this website is our current policy effective as of the date noted at the bottom of this Privacy Policy. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Policy since their last visit. Any change to this Privacy Policy shall be immediately effective and applies to all users of our website.

This Online Privacy Policy is effective January 1, 2020. Any previous version of this policy is superseded going forward by this version.